We value your satisfaction and aim to provide a seamless shopping experience. Below are the conditions and steps for refunds and returns, ensuring clarity and efficiency in resolving any issues.

GENERAL CONDITIONS FOR RETURNS AND REFUNDS

• Refunds or replacements are available within 30 days from the date of product delivery.
• To ensure the fastest resolution, we recommend contacting us within 4 days of receiving the item.
• Please email us at support@ohsosplendid.com with the required information outlined below.

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STEPS TO INITIATE A RETURN OR REFUND

1. Contact Us

Email us at support@ohsosplendid.com with a clear explanation of the issue.

2. Provide Supporting Evidence

• Attach photos or videos of the damaged, incorrect, or defective item.
• For damage claims, videos may be required if photos do not clearly show the issue.
• Include a screenshot of your order details showing your name, date, and order number.

3. Return Items (if applicable)

If our team requests the return of the item, we will provide specific instructions. Items must be returned in their original condition and packaging.

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ELIGIBILITY FOR REFUNDS OR REPLACEMENTS

1. Damaged Products:

• Severely Damaged Items: Eligible for a full refund or replacement.
• Partially Damaged Items: Eligible for a partial refund or replacement (minor imperfections such as wrinkles, small scratches, or loose threads are excluded).

2. Incorrect or Missing Products:

• Incorrect Items: Eligible for a full refund or replacement.
• Incorrect Colors or Sizes (not affecting functionality): Eligible for a refund or replacement if evidence is provided.

3. Missing Parts:

• For minor missing parts that do not affect functionality, a partial refund or replacement of the part may be offered.
• For critical missing parts, a replacement product will be sent.

4. Items on Sale:

• Only regular-priced items are eligible for refunds or replacements. Sale or discounted items are non-refundable and non-replaceable.

5. Change of Mind or Incorrect Orders:

• Refunds are not available for change-of-mind purchases or customer errors in order placement.
• Review all specifications (color, size, etc.) carefully before confirming your order.
• If you realize an error before the order is marked as "fulfilled," contact us immediately at support@ohsosplendid.com. Once the order is processed, changes cannot be made.

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UNACCEPTABLE DISPUTES

Refunds or replacements cannot be offered under the following circumstances:

• The buyer does not like the item.
• The product description does not meet subjective expectations.
• Products have an unusual smell (e.g., from packaging).
• The buyer ordered the wrong item or SKU.
• The shipping address was provided incorrectly.
• Issues negotiated in advance.
• Packages returned/discarded/detained due to the buyer’s failure to comply with customs policies or clearance requirements.

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COMMITMENT TO RESOLUTION

At OH, SÓ SPLENDID, we value your satisfaction and strive to resolve any issues promptly and fairly.

If you have any concerns, you can reach us by email at support@ohsosplendid.com or ask your questions directly in our live chat for faster assistance.