Privacy Notice

At OH, SÓ SPLENDID («we», «our», «us»), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from ohsosplendid.com (the «Site»). By using our Site, you consent to the terms outlined in this Privacy Policy.

1. COLLECTING PERSONAL INFORMATION

We collect personal information to improve your experience on our Site, fulfill your orders, and provide customer support. Below is an overview of what we collect and why.

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.
  • Purpose: To optimize the Site’s performance and analyze usage patterns.
  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify, our e-commerce platform.

Order Information

  • Examples: Name, billing/shipping address, payment details (e.g., credit card numbers), email address, and phone number.
  • Purpose: To process payments, fulfill orders, provide invoices, and screen for fraud.
  • Source: Provided directly by you.
  • Disclosure: Shared with Shopify for order management.

Customer Support Information

  • Examples: Name, contact information, and details provided during customer support interactions.
  • Purpose: To assist with inquiries and improve customer service.
  • Source: Provided directly by you.

2. SHARING PERSONAL INFORMATION

We share your personal information with service providers to ensure the delivery of our services and compliance with legal obligations. For example:

  • Shopify: We use Shopify to power our store. Learn more about their privacy practices here.
  • Legal Compliance: Information may be disclosed to comply with applicable laws or respond to lawful requests (e.g., subpoenas).

3. BEHAVIORAL ADVERTISING

We use your information to provide targeted advertising and improve your shopping experience.

  • Google Analytics: Helps us understand customer behavior. Learn more here and opt out here.
  • Advertising Partners: Information about your activity on our Site may be shared for personalized marketing through cookies and similar technologies.

Opt Out of Targeted Advertising

4. USING PERSONAL INFORMATION

We use your personal information to:

  • Fulfill orders and process payments.
  • Provide customer support and respond to inquiries.
  • Communicate updates about products and services.
  • Prevent fraud and enhance security.

5. COOKIES

Cookies are small text files used to enhance your browsing experience. They remember your preferences and provide analytics to improve the Site.

Types of Cookies We Use

  • Necessary: Enable core functionality like navigation and checkout.
  • Performance: Monitor Site performance and user behavior.
  • Advertising: Personalize ads based on browsing habits.

Manage Cookies: You can control cookies through your browser settings. Learn more at All About Cookies.

6. LAWFUL BASIS FOR PROCESSING (GDPR)

If you reside in the European Economic Area (EEA), we process your personal information under the following bases:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests that do not override your rights.

7. RETENTION OF PERSONAL INFORMATION

We retain your information for as long as necessary to fulfill orders or comply with legal requirements. You may request the deletion of your data at any time.

8. AUTOMATED DECISION-MAKING

We do not engage in fully automated decision-making processes that have a legal or significant impact on you. However, Shopify employs limited automated tools for fraud prevention, such as temporary denylists for repeated failed transactions.

9. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the data we hold about you.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request the deletion of your personal information.
  • Data Portability: Receive a copy of your data in a structured format.
  • Opt-Out: Opt out of targeted advertising and data sharing.

To exercise your rights, contact us at support@ohsosplendid.com.

10. DO NOT TRACK

We currently do not respond to «Do Not Track» signals due to the lack of an industry standard.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised «Last Updated» date.

12. CONTACT US

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

🖂 Email: support@ohsosplendid.com

Thank you for trusting OH, SÓ SPLENDID with your personal information!