The estimated shipping times are as follows:

• Japan: 3 - 10 days
• US, UK, EU, Australia: 7 - 14 days
• UAE: 8 - 15 days
• Canada: 8 - 16 days
• Rest of the World: 10 - 20 days

Delays may occur due to public holidays, customs inspections, or unforeseen events such as severe weather. If your country is not listed, please contact us via chat or email at support@ohsosplendid.com for confirmation.

Yes, we offer FREE standard shipping worldwide on all orders.

Yes, we offer expedited shipping via DHL for an additional fee.

• Estimated delivery time: 3 - 10 days
• Contact us at support@ohsosplendid.com to request a quote before placing your order.

If your order arrives damaged or incorrect, please:

1. Contact us at support@ohsosplendid.com within 4 days of receiving the item.
2. Provide photos or videos of the damaged or incorrect product, along with your order details (name, order number, and date).
3. We will process a replacement or refund promptly.

Yes, we accept returns within 30 days of delivery. Items must be in their original condition and packaging. Contact us at support@ohsosplendid.com for return instructions.

Yes, we ship worldwide! If you’re unsure whether we can deliver to your location, please contact us via chat or email before placing your order.

We do not offer refunds for change-of-mind purchases or customer errors in order placement. Please ensure all specifications (size, color, etc.) are correct before completing your order. If you realize an error before your order is marked as "fulfilled," contact us immediately at support@ohsosplendid.com.